FAQ

You can easily buy one of our 1off1 items.

Simply add as many items as you wish to your shopping cart. 

Once you want to proceed the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us delivery information and select yout payment method to proceed your order. 

Our Customer Service team is always happy to guide you at any step!

Each month we will announce the date & time for our exclusive drops on all our socials.

We are joining multiple events all over Europe, such as: joining pop-up stores, showing the bags at sneaker events and providing workshops to make your dreambag. Keep an eye on our socials to see the next event.

Yes, you can! We are happy to work with people who want to join us on our upcycling journey.

Your 100% satisfaction is important for us.

  • We offer a 14-days return policy
  • To be eligible for a return, goods must be, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email service@saintmuze.com with the subject 'Returns' and include in the mail your order number, name and the reason for the return.
  • We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.

Policy:

Saint Muze reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Experience team to address any issues or concerns you have regarding the item(s) you wish to return.

Yes, we do! We love to take you all with us on our upcycling journey! We ship to all countries worldwide.

Please consult the chart below for full timing information.

Country | Continent | PROCESSING TIME |  SHIPPING TIME | Europe 1-2 business days 7-13 business daysUnited States 2-3 business days8-14 business daysCanada 2-3 business days8-14 business days

However, in some instances, delivery may be delayed depending on your country's customs. Saint Muze is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

Once you place an order, you will receive an automatic confirmation email. When your order has been processed and is ready to leave our Atelier, you will receive another email with shipping information. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit. 

Please allow 2 to 3 business days from the time you place your order for its status to update.

The first thing you should do is contact your courier service directly. Once the package leaves our Atelier we are no longer responsible for it and won't have any information to offer you. However, we are more than happy to help you open a claim if the courier service has lost your package.

We accept de following payment methods: 

Credit Cards - We accept Visa, Mastercard, and American Express. Note, cards issued by local banks which do not carry one of the below logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

Ideal - This is an online payment method where you can pay through your own bank account. 

PayPal - Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

Store Credit & Gift Certificates - Use store credit or a gift certificate/gift code. Each gift certificate carries a gift code which you can easily enter when completing checkout. They never expire and may be combined with promotions and rebates

Other payment options are: Amazon pay, Amex, Apple Pay, Google Pay, 

Custom Inquiry

How does a custom inquiry works?

You can start your custom order on the custom inquiry page. Fill all the questions as specific as you can in. After submitting the form the design team will come back to you within 2 business days to go through everything. 

If you agree on everything the team is going to start with your order. Starting with looking for the perfect vintage to rework and making sure we will finally deliver your dream bag!

Do note: custom inquiries can take up to 4 weeks depending on our waitinglist.

No, because the bag is specially made for you with all your wishes to make it your dreambag.